Question 1

Do I have to pay my deductible?

Accepted Answer

​While we at Advanced Restorations love a good deal as much as anyone, we are required by Missouri law (see attached Senate Bill 101) to collect your deductible in full. Keep in mind, many homeowners have smaller repair items included in their claim that may not need to be completed – the ACV funds allowed for that repair can be applied to your deductible balance.​Really? The other guy mentioned he would waive my deductible…​In our experience, many companies offering to waive or “cover” your deductible amount will make up that loss of funds in other areas. Often, it’s the quality of materials used or the quality of work they apply.​

Question 2

When can my project start?

Accepted Answer

As your general contractor, we agree to perform repairs at your property during an ongoing insurance claim knowing full well that we will essentially be financing a large portion of your repairs until the claim has been finalized (paying material suppliers, sub-contractors, permitting, etc). However, we do need to be sure that when scheduling the start of repairs a deposit payment is available. Typically, that deposit is equal to 50% of the contracted amount or the ACV funds initially released by your insurance carrier along with your deductible amount.

Question 3

How long will my project take?

Accepted Answer

In an ideal world, any project we take on would be completed in a short number of weeks but realistically, any number of things can factor into the length of the project’s completion. There may be approvals needed from your insurance carrier, materials may be delayed in arriving to our area, and a mortgage company may require significant qualifications in order to release initial funds to begin the repairs. Throughout your project, your Field Supervisor will be communicating with you to give you a timeframe for all aspects as we move forward.

Question 4

What do I do if my Field Supervisor won't call me back?

Accepted Answer

​We strive for great customer service during any project we take on and if you feel you haven’t received the level of communication you deserve, please be sure to contact our main office.​PH: (417) 229 – 0667​EMAIL: advancedrestorationsmo@gmail.com​MAIL: 2633 W College Road Springfield, Missouri 65802​

Question 5

My insurance company said that I should hire another company. What should I do?

Accepted Answer

Thankfully, you have the option to choose your own contractor for repairs to your property. From time to time, some insurance carriers may tell you that they know dozens of companies that will do the work for what the insurance carrier has estimated – Advanced Restorations estimates and completes all work to not only local building code but also to manufacturer specifications. Why would your insurance carrier ever have an issue with the repairs being completed correctly?

Question 6

What can I do to help in this process?

Accepted Answer

As the policy holder in this scenario, you ultimately have the last say in how all this process will be completed. As your contractor, we can provide you information on the construction aspect of your repairs and provide an estimate that accounts for those items but only you can hold your insurance carrier accountable. Unfortunately, “the squeaky wheel gets the grease” often holds true in claim related repairs. If your insurance carrier has not provided you with adequate reasoning behind their decisions, best practice is to contact them to make them aware you’re not accepting their determination.

Question 7

Should I repair my roof or replace it?

Accepted Answer

This question gets asked quite often, and we wish there was a standardized answer that would satisfy this ongoing debate. There are many factors that will need to be considered when determining whether a roofing system repair or roofing system replacement is warranted. The five most common considerations to make are as follows:  • Age of Roof
• Roof Leaks
• Extent of Roof Damage
• Geographical Area
• Roof Replacement Cost  Navigating through the considerations of roofing system repair versus roofing system replacement can be a very complex process if you are not familiar with what to look for while making your decision. That is why a professional opinion will more than likely be your best bet when trying to make this decision.

Question 8

How long does a roof last?

Accepted Answer

Many years ago, most asphalt based laminated shingles would boast about their capabilities of being a 30 Year shingle; however, those days seem to be over. Most shingle manufacturers will now list their warranty period as “Limited Lifetime” which means that there is not a set year designation for the roofing system listed or promoted by the manufacturer.  So, how long will your roofing system last?  This can be a complicated question as a degrading roofing system is likely to be susceptible to leaks and further deterioration from the elements. Other factors that can affect the longevity of your roofing system are the geographic area your home is located, weather events, and simple wear and tear. 
With so many things to consider when evaluating the years your roofing system has remaining, you will want to employ the help of a professional. A professional will be able to identify and communicate any deterioration or other items that may be limiting the lifespan of your roofing system.

Question 9

How much does a roof replacement cost?

Accepted Answer

​This question is one that has become harder to answer over the past two years.  Due to effects caused by the COVID – 19 pandemic, supply chains have been disrupted across many industries.  Now the raising cost of materials due to inflation has construction projects increasing in price on almost a daily basis.  These factors are just as important to keep in mind as the traditional factors that impact the cost of a roof replacement.  More traditional factors include the design and size roof, pitch of roof slopes, and the roofing system you choose to have installed on your home.  With all the different factors impacting the price of your project, your best bet would be to work with a professional that can help you decide what roofing system is best for your home and budget.​

Question 10

What is included in your roof replacement?

Accepted Answer

A roof replacement project includes your existing roof being removed from your property or home entirely and the new roof being installed to both manufacturer specifications and adopted building codes and ordinances. A roof replacement will typically include replacing each component of your roof that works together to make your roof more than a roof – to make it a roofing system. This means that everything – including existing felt – is removed and replaced with new material. If there is something that is currently part of your roof or roofing system, then that component will be replaced unless there are extenuating circumstances. Since building codes and ordinances can vary from municipality to municipality, it is important that you work with a knowledgeable professional that can help you navigate the intricacies of your project.

Question 11

What does our roof replacement process look like?

Accepted Answer

A roof replacement project includes many steps to be taken thoroughly to ensure the best installation and application of your new roofing system. To start the roof replacement process, you will be working with a knowledgeable and friendly Field Supervisor. Your dedicated Field Supervisor will work with you to select the best roofing system option for your situation. Once your roofing system has been selected and agreed upon, you will get materials delivered to your home or property. The materials will be delivered with the bulk of the material loaded onto your roof with smaller, lighter items being placed on the ground. Now your project is ready for build day!

On build day, your roofing team will arrive to start removing your old roofing system. This means that all components of your existing roofing system will be removed from your property or home. The removal process will completely disassemble your roofing system leaving just clean sheathing/decking for the new roofing system to be installed to.

Now that the roofing system has been removed, the new roof will be installed. The roofing team will work diligently to get your new roofing system installed correctly and in a timely manner. Once the system has been installed, the last phase of build day begins: clean-up. Roof replacements are a messy and major undertaking, so our friendly roofing teams work tirelessly to clean your property or home to a “better than when we showed up” status. Our tradesmen will use magnets as well as other tools to ensure that your property or home is left in better condition than we found it.

Frequently Asked Questions